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6 articles in this category
Credit card payment in Dutch supermarkets not everywhere excepted
Although credit cards are increasing in popularity in the Netherlands, most Dutch people still pay with their debit card or cash. During Corona, we have seen a dramatic increase in contactless payments through these debit cards.
Customer Service Is Getting Worse – And So Are Customers – Do You Agree?
A very interesting yet debatable insight published by the Economist in September 2023, focusing the spotlight on Customer Service since the start of the pandemic, and the deterioration of this sector since. Rare is the company today that does not “claim” to be customer centric.
Understanding the Global Variations in a Product Pricing and Quality
Have you ever found yourself purchasing the same product in different countries, only to be surprised by significant variations in taste, components, and price? It’s a common phenomenon that can leave consumers perplexed.
Spotlight On: 7-Eleven
Once upon a time in 1927, ‘Southland Ice Company’ noticed that people were still hungry after buying their ice, so they decided to sell milk, eggs, and bread too. Fast forward to 1946 when they changed the name to “7-Eleven” because they were open from 7am to 11pm.
Beware! 5 stars reviews are sometimes a scam!?
Amazon’s recent action to remove around 20,000 product reviews, generated by nine of the top 10 reviewers in the UK, follows an investigation by The Financial Times published in September 2020.
Why Luxury Brands Captivate Us: A Deep Dive Into Consumers Behavior
What drives customers to wait in line for hours to gain entry to their favorite luxury brand store? Who can truly resist the allure of luxury, particularly when it comes to high-end fashion?